DocuStep offers many services that take you from initial business process analysis through training and support. We support the implementation of our proprietary products with world class professional services. Through years of experience with hundreds of real world projects, we have developed a highly pragmatic approach to software implementation that achieves high quality, cost effectiveness, and rapid deployment.
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Business Process Analysis:
In order to fulfill each client's unique business needs, we work extensively to determine the best utilization of our solutions. Our professional and knowledgeable team of analysts will work with you to fully understand your current business processes, produce clear specifications, and design an appropriate solution. From hardware and architecture recommendations to business rule and workflow restructuring proposals, we have the knowledge and experience to develop the perfect solution to fit your business.
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Design & Development
DocuStep's team of experts can take your existing paper forms and manual processes and quickly design and build smart e-forms and automated workflows. From simple data validation to complex business rules, our dedicated professionals can customize e-forms and workflows to your exact specifications.
For clients that have their own in-house professionals, we provide technical training and guidance that will give you the freedom of designing and implementing your own custom e-forms and workflows without programming.
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Implementation:
DocuStep can oversee and develop the entire system implementation project from start to finish, either independently or by collaborating closely with a team of client resources. By using industry best practices and involving our clients in every phase of the project, we ensure smooth and rapid system deployment while minimizing project risk.
Whether implementing an enterprise-wide or departmental solution, DocuStep will get the job done quickly and efficiently.
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Training & Support:
DocuStep offers both standard and customized training before, during or post implementation. Our team of experts can provide our clients with training services in the following areas:
- E-form design and development
- Workflow design and development
- System Administration (security, user set up)
- System installation and configuration
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On-Going Support:
Once our customers are using our products in production, they are supported by our help desk efficiently and on a timely manner. Every effort is done to immediately respond to production issues and minimize unwanted downtime. Whether implementing an enterprise-wide or departmental solution, DocuStep will get the job done quickly and efficiently.
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